Skip to content
AveCalls
NEWEvidence-linked call reports for sales & support teams

Every call, turned into evidence.

AveCalls transcribes your sales and support calls, scores them against your QA standard and links every insight to the exact moment it was said — so coaching runs on proof, not hunches.

Start freeTry the live transcript
Upload recordings · or connect Aircall / Twilio

  1. SIGNAL → TRANSCRIPT

    Every word, captured.

  2. TRANSCRIPT → EVIDENCE

    Every moment, understood.

  3. EVIDENCE → COACHING

    Every agent, coached.

01 — How it works

From raw audio to a coaching plan in three steps.

  • renewal-norteq.mp3Transcribed
    AircallConnected
    TwilioConnected
    STEP 1

    Upload

    Drop in recordings or connect Aircall and Twilio. Every call is transcribed with the agent and customer separated.

  • AGENT
    CUSTOMER
    Objection · 00:12Buying signal · 00:53
    STEP 2

    Analyse

    AI writes a report and a QA scorecard for every call. Each claim links to the exact moment in the transcript.

  • Handling price objectionsDue Fri

    Assigned to Arta K. · 3 example moments attached

    2 / 3 complete
    STEP 3

    Coach

    Each agent gets an AI coaching report and focused assignments, built from their own calls.

02 — Features

One platform for QA, coaching and pipeline.

Built for call-centre managers, sales leaders and QA teams who need to review more calls without listening to all of them.

  • Customer compared pricing to a competitor quote.00:25 ↗
    “Another vendor quoted us about fifteen percent less…”

    Evidence-linked reports

    No summary without a source. Every statement points to the second it happened.

  • Discovery8 / 10
    Objection handling7 / 10
    ReviewPending

    AI QA scorecards, human-reviewed

    Score against your own criteria. Reviewers approve or adjust in one click.

  • Identity verified00:06
    Recording disclosure — late00:33
    No prohibited promises—

    Compliance checks

    Required disclosures and scripts are checked on every call, not a sample.

  • 00:0001:14
    PricingCompetitorBuying signal

    Objection & sentiment detection

    See where the conversation turned, and why.

  • AK
    Arta Krasniqi
    Coaching report · this week
    + Clear next steps△ Early disclosure

    Coaching reports & assignments

    Strengths, gaps and practice tasks per agent, with the call moments to learn from.

  • Norteq GmbH · RenewalNegotiation
    Send side-by-side proposal by Thursday, cc Lena (Operations).

    Built-in CRM

    Customers, companies and deals — with AI next-step suggestions from the last call.

03 — Who it’s for

Made for every team that lives on the phone.

Whether you sell, support customers or run a contact centre for clients, AveCalls turns each call into something you can act on.

  • Sales teams

    See why deals move or stall. Objections, buying signals and next steps from every call, logged to your CRM.

    • Objection and competitor tracking
    • AI next steps on every deal
    • Calls logged to HubSpot, Salesforce, Pipedrive or Zoho

  • Customer support

    Find the calls where customers struggled and coach the moments that matter.

    • Sentiment across the whole call
    • Topic trends by product and issue
    • Follow-ups flagged automatically

  • Contact centres & agencies

    Run several clients from one account. Each branch has its own calls, scorecard, AI instructions and knowledge.

    • Branches with their own data
    • Members see only their branches
    • A scorecard per client

  • QA & compliance

    Score every call against your own criteria instead of a random sample.

    • Custom scorecards, scored by AI
    • Required disclosures checked
    • Human reviews never overwritten

04 — AI assistant

Ask your calls. Check them against what you know.

Two things a folder of recordings can never do for you.

Ask your calls

Questions in plain language, answers with sources.

Ask why customers pushed back last month and get an answer built only from the calls you are allowed to see. Every point cites the call and opens it at the right moment.

  • Answers only from your own calls
  • Citations that jump to the moment
  • Respects branches and permissions
SAMPLE

Why did customers push back on pricing this month?

Most pushback came from renewals: customers compared the offer with a cheaper competitor quote and asked for an annual discount.

[1] Norteq GmbH · 04:12[2] Alba Trans · 11:38

Knowledge base

Catch wrong answers before your customers do.

Upload price lists, policies and product sheets. Every call is checked against them, and contradictions are flagged with the exact quote.

  • PDF, Word, text and Markdown, or typed notes
  • Semantic search across your documents
  • Flags what an agent got wrong, with evidence
SAMPLE
Pricing policy 2026.pdf
Contradiction

Agent said: “Setup is free on every plan.”

Policy: the setup fee is waived on annual plans only.

05 — Live demo

Click any insight. Land on the moment.

A sample renewal call, analysed. Pick a finding on the right to jump to the evidence in the transcript.

Renewal call · Norteq GmbH
Arta K. (agent) · Jonas W. (customer) · sample call
00:00 / 01:14
CRM suggestion · Move deal to “Proposal” and create a task for Thursday.

06 — Analytics

See the whole floor at a glance.

Team, agent, topic and objection trends — so you know where to coach next.

ILLUSTRATIVE SAMPLE DATA

Calls analysed

1,284

last 30 days

Avg QA score

78.4

↗ vs previous period

Open coaching tasks

23

across 9 agents

Compliance flags

7

awaiting review

Team average by week

QA score
Team average by week
nameQA score
Week 171
Week 274
Week 373
Week 477
Week 578

Objection trend · 8 weeks

  • Pricing
  • Timing
Objection trend chart, sample data
weekPricingTiming
W156%25%
W261%30%
W351%28%
W466%35%
W570%31%
W663%40%
W775%38%
W879%43%

07 — Platform

Everything a growing team needs around the calls.

The parts you only notice when they are missing.

  • Branches for every client or office

    Split one organisation into branches with their own calls, customers and settings. Row-level security keeps them apart.

  • Your choice of AI

    Run on platform credits or bring your own key for OpenAI, Claude, DeepSeek or Groq, and pick the models per organisation.

  • Alerts and a Monday summary

    Emails for failed processing, serious compliance issues and new coaching, plus a weekly summary, each in the reader’s language.

  • Set up in minutes

    A short guided setup takes you from sign-up to your first analysed call. Every step can be skipped and finished later.

  • People stay in charge

    Reviewers adjust AI scores without erasing them, and AI deal suggestions wait until someone accepts them.

  • Your data, your rules

    Set how long recordings and reports are kept, export everything, or delete the organisation. Roles decide who sees what.

08 — Integrations

Plugs into the tools your team already uses.

  • Aircalltelephony
  • Twiliotelephony
  • HubSpotcrm
  • Salesforcecrm
  • Pipedrivecrm
  • Zohocrm

09 — Security

Secure by design.

Multi-tenant isolation
Each organisation’s calls, transcripts and CRM data are kept separate.
Role-based access
Agents, reviewers and managers see only what they should.
Encrypted keys and tokens
Provider API keys and CRM tokens are encrypted before they are stored, each bound to its own organisation.

10 — Languages

Three languages. One standard.

Transcribe, analyse and report in English, German and Albanian.

en“Thanks for calling — how can I help?”
de„Danke für Ihren Anruf — wie kann ich helfen?“
sq“Faleminderit që telefonuat — si mund t’ju ndihmoj?”

11 — Pricing

Pricing that fits your team.

Pricing depends on your call volume and team size. Tell us about your team and we’ll put a plan together.

Contact usOr write to us at support@avecalls.com

Every plan includes

  • Call upload and automatic import
  • Evidence-linked reports and QA scorecards
  • Coaching, CRM and analytics
  • Ask your calls and the knowledge base
  • English, German and Albanian

12 — FAQ

Questions, answered.

What teams usually ask before their first call.

Still have a question? Talk to us.

Hear what your calls have been telling you.

Connect a phone system or upload your first recordings. Your first report is minutes away.

Start freeBook a walkthrough